Home Community Public Bank Bags 3 awards on MEFA 2021

Public Bank Bags 3 awards on MEFA 2021

by Shah Farouq
MEFA 2021 Awards

Public Bank has emerged again as among the biggest winners for the Malaysian e-Payments Excellence Awards (MEEA) 2021 by securing three awards for its outstanding contribution towards the growth of Malaysia’s e-payment ecosystem.

MEEA is organised annually by Payments Network Malaysia Sdn Bhd (PayNet), to recognise outstanding achievements of banks, businesses and government agencies that have contributed significantly towards excellence, innovation, and growth of e-payments in Malaysia.

Public Bank  was awarded the Best MyDebit (Acquirer – Bank), Best IBG Bank and Best MyDebit Bank and has been winning these awards throughout the years.

The Best MyDebit Bank in Malaysia award, for instance, was awarded to Public Bank for the fifth consecutive year.

“Public Bank’s commitment and holistic efforts to drive usage, acceptance, reliability, customer engagement and experience have made a significant impact in propelling e-Payments in Malaysia to greater heights.” it said in a statement by PayNet.

Public Bank efforts during the pandemic

Amid the pandemic disruptions, Public Bank’s key digitalisation initiatives remained focus on enhancing convenience, efficiency, security and innovation of its products and services to deliver continued service excellence to its customers.

They believe in the importance of fulfilling customers’ experience in the new normal caused by the unprecedented COVID-19 pandemic particularly on the delivery of contactless and cashless digital payment service such as merchant online on-boarding and online payment in order to curb the spread of the disease.

Public Bank will continue to provide full support to boost the country’s migration to electronic payments by launching more e-Payment initiatives while continuously enhancing its digital banking platform, creating a unique and better user experience.

Apart from user experience, information security is another area that Public Bank focuses on to prevent cyber security threats.

Ensuring a robust management of information security, they constantly reviews its policies and standards pertaining to information security and cyber threats management, ensuring a secure banking environment that is in line with the latest development, adequate and effective to mitigate possible future risks for customers’ peace of mind.

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